Return standards

When you return your car, we will look at it together with you. All information about handling, assessment processes and potential costs can be found here.

What is accepted?

Frequently asked questions

How is an objective assessment of the vehicle's condition guaranteed?

The condition of the vehicle is assessed based on the return standards defined here and the tariff provisions. A distinction is made between accepted damage and unaccepted damage.

"Accepted damages" are mileage-related and intended (depending on age and mileage) signs of use and wear, which are covered by the car subscription costs.

"Unaccepted damage" are defects or vehicle damage resulting from improper use, use other than for the intended purpose, above-average wear and tear, accident damage or missing equipment; these have the effect of reducing the residual value of the vehicle.

View examples

Tires & Rims

Accepted

The tyres in particular, but also the rims, are subjected to increased stress when driving. Signs of wear are normal. Acceptable condition therefore includes, among other things, minor contact marks or light scratches on the wheel covers. You can find a detailed list of accepted conditions under "View examples".

View examples

Not accepted

Beyond the normal stress on tyres and rims, there are some conditions that are not acceptable. These include, for example, damage to the tyre by a foreign object or wheel covers with severe scratches and deformations. A detailed list of unacceptable conditions can be found under "View examples".

View examples

Bodywork

Accepted

Normal signs of use on the body - i.e. on the paintwork, bumper, spoiler, radiator grille, bull bars and trim - are accepted. This includes, for example, paint damage that does not break through the top layer of paint and minor stone chip damage in the front area. A detailed list of accepted conditions can be found under "View examples".

View examples

Not accepted

More severe damage to the bodywork is not accepted. This includes unprofessional paint repairs, paint peeling as a result of stickers, broken rear view mirror housings and scratches longer than 100 mm. A detailed list of unacceptable conditions can be found under "View examples".

View examples

Interior

Accepted

The longer a car is driven, the higher the stress on the interior. Normal signs of wear and tear include bumps on the seats and seat edges, as well as minor dirt and stains on the seats that can be easily removed. A detailed list of accepted conditions can be found under "View examples".

View examples

Not accepted

However, there is also excessive wear and tear in the interior that leads to an unacceptable condition upon return. These include dirt and stains that cannot be removed during reconditioning, burn holes in the seats or malfunctions in seat belts. A detailed list of unacceptable conditions can be found under "View examples".

View examples

Questions & answers about returning the vehicle

What do I need to bear in mind when returning the product?

The subscriber undertakes to use and drive the vehicle carefully and in accordance with its intended use. Before returning the vehicle, all personal items must be removed from the storage compartments.

The storage compartments include:

Doors
Bags
Backrests
Glove compartment
Boot
Centre consoles
Sun visors
Roof flap
Storage compartments under the seats

All accessories that were initially delivered with the vehicle - or possibly also during the period of use - are also part of the vehicle when it is returned:

Original vehicle registration document
All keys including master, spare and, where available, workshop keys
All original documents such as operating instructions, logbooks, exhaust maintenance document and the completed service booklet
Data carriers such as SD cards, CDs or DVDs for the navigation system
Audio accessories (such as hands-free kits)
Vehicle accessories such as battery charging cable with adapters and bag, load compartment cover, partition/partition grille, additional seats, headrests, cigarette lighter, complete trailer coupling with key, wind deflector, etc.
Additional wheels
Rim locks including key, the complete emergency equipment supplied with the vehicle (jack, wheel nut spanner, on-board tools, spare/emergency wheel or the complete, fully functional tyre repair kit, warning triangle, first-aid kit, etc.)

How is the assessment and calculation process carried out?

Expert appraisal with recognition of signs of use, defects and damage
Classification of the recognised signs of use, defects and damage (accepted vehicle condition / unaccepted vehicle condition)
If the vehicle condition is categorised as "Not accepted", the repair costs are calculated (replacement, repair, paintwork)

Return standards

How is an objective assessment of the vehicle's condition guaranteed?

Tires & Rims

Accepted

Not accepted

Bodywork

Accepted

Not accepted

Interior

Accepted

Not accepted

Questions & answers about returning the vehicle

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