All your questions
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Illustr faq 2

General information about the car subscription

What is a car subscription?

The car subscription from Carvolution is an alternative to leasing or buying a car. The benefits of a car subscription—getting a car with an all-inclusive package—are not only the attractive price and full cost control but also the flexibility in mileage and subscription duration.

What is included in the car subscription?

What is included in the car subscription?

The monthly subscription price includes the following in addition to the car:

  • Comprehensive and liability insurance

  • Registration and taxes in your canton of residence

  • Tires (including replacement, storage, new tires)

  • Services and maintenance

  • Additional extras (Carvolution app, initial motorway vignette, fuel or charging card with a discount)


Comprehensive and Liability Insurance

Both liability and comprehensive insurance are included in the car subscription. You can choose a deductible for comprehensive damage between CHF 250–1000. There is no deductible for liability or partial damage. Optional insurances include parking damage, gross negligence coverage, and traffic legal protection, which you can add separately.

Registration and Taxes

With your all-inclusive car subscription, you’ll receive new license plates from your canton of residence. In some cantons, it’s also possible to retain your existing license plate if you wish. Taxes vary by canton, leading to differences in costs.

Overview Here

Tires

New tires, seasonal tire changes (spring and autumn), and tire storage are covered by the subscription. Tire changes and storage take place with a tire partner near you.

Find Our Tire Partners

Services and Maintenance

You can take your car to any brand of garage for service and maintenance. Simply show the service card in the app on-site to ensure billing is handled directly by us.

Additional Extras

Carvolution App: Manage your subscription, report damage or accidents in just a few clicks, and invite your friends and family to Carvolution for great discounts.

Initial Motorway Vignette: The initial motorway vignette is included, so you can hit the road right away.

Fuel Card: Save CHF 0.05 per liter with the AVIA fuel card, or forego the discount and opt to compensate for CO₂ emissions instead. If you choose compensation, Carvolution contributes financially to climate protection projects for both direct and indirect emissions.

Charging Card: With an electric car, you’ll receive a free annual membership to evpass and enjoy CHF 0.05 discounts per kWh within the evpass network.

What is not included in the car subscription?

Fuel and charging costs are not covered, including AdBlue for diesel engines. Garage fees or other parking costs, such as resident parking permits, are also excluded. If you need additional accessories like child seats or bike racks, you’ll need to purchase those separately. Out-of-schedule services like winter or holiday checks can be carried out but will be at your expense. Additionally, traffic fines are the responsibility of the customer.

How does a car subscription differ from leasing or buying?

Price: Compared to leasing, Carvolution offers a Best Price Guarantee, ensuring lower overall costs for the car. Even when compared to buying a new car and driving it for up to 5 years, Carvolution is often significantly cheaper in terms of total costs.

Find out more about saving money with the Carvolution car subscription

Cost Control: Unlike leasing or buying, a car subscription provides full cost transparency. With leasing or buying, costs for insurance, taxes, and unexpected repairs arise throughout the year. Additionally, when buying a car, there’s a higher residual value risk, meaning you could face an unexpected loss if the market price drops.

Simplicity: With a car subscription, everything is included, and Carvolution takes care of the paperwork and management, whether it’s handling damage claims or ordering new tires.

More Details on Purchase, Loan, and Leasing

Can I buy the car at the end of the subscription period?

In most cases, this is possible, and we’ll provide you with an offer at the end of your subscription period. If you’re interested in purchasing your car after your subscription ends, feel free to contact us.

Explore the Carvolution Outlet

How does Carvolution’s Best Price Guarantee work?

With one of Switzerland’s largest fleets, we benefit from attractive volume discounts. This allows us to guarantee that the overall costs of a car subscription are always lower than comparable leasing options. If you have a leasing offer and insurance quote that you believe is cheaper, feel free to contact our customer service. If your offer is indeed cheaper, we will reduce our subscription price.

Learn More About the Best Price Guarantee

Can companies also benefit from the car subscription?

Yes, absolutely. With 8 or more car, you’ll enjoy additional special conditions. The Carvolution car subscription is suitable for both private and business customers. Whether you need a few car or a larger fleet, we’re happy to advise you personally. Additionally, partial or full vehicle wraps are not an issue.

Contract and Costs

What are the requirements for a car subscription?

You need to have a residence in Switzerland and a valid Swiss or Liechtenstein driving licence (Category B). For foreign driving licences, we also check whether they are approved for use on Swiss roads.

To conclude the contract, one of the following documents is required: Swiss passport or ID, residence permit C, B, L, or a legitimation card.

Additionally, we check your creditworthiness before finalizing the contract. Unfortunately, if there are any debt collection records or loss certificates, we will have to decline your request.

How is the monthly price calculated?

The monthly price is influenced by the following factors:

Duration: The longer the chosen minimum term, the lower the monthly price. You can decide the duration yourself and even extend it later. However, if you initially select the longest possible term, that is also the maximum duration.

Mileage per month: The smaller the mileage package you choose, the lower the monthly price. You can adjust the mileage package monthly via the app during the subscription. If you drive less in one month, you can use the remaining kilometres in the following months. Similarly, if you drive more than expected, you can balance it out in the subsequent months.

Additional kilometres are only charged at the end of the subscription. The cost for extra kilometres varies depending on the car.

Be sure not to have unused kilometres at the end of your subscription, as they will not be refunded. If you notice you are driving less than planned, we recommend switching to the smallest mileage package early.

Canton of residence: As registration and taxes vary by canton, your canton of residence also affects the subscription price.

Down payment: Making a down payment reduces the monthly price. You can decide whether and how much you want to pay upfront.

Additional services: Options such as parking damage insurance, full coverage despite gross negligence, legal protection insurance, or a guaranteed trailer hitch can be added and impact the monthly price.


Drivers under 23 years old: A surcharge applies for drivers under 23, depending on the vehicle category.

How does the down payment affect my subscription?

A down payment allows you to benefit from an even lower monthly car subscription price. You decide whether and how much to pay upfront. For example, if you sell your current car before starting your subscription, the proceeds can serve as your down payment.

It’s important to note that a down payment is not the same as a deposit. The down payment is part of the total cost and is not refunded at the end of the subscription term.

Can I trade in my old car?

Unfortunately, this is not possible with a car subscription. However, you can visit our Carvolution Outlet Team in Langenthal, our own used car team. They will gladly offer you a fair trade-in deal for your car.

Keep in mind: If you’re willing to invest time and effort in selling your car privately, you’ll usually get a better price than through a trade-in offer from a dealer.

How does payment and billing work?

The car subscription is paid monthly. You can choose to pay by invoice or credit card. Before vehicle delivery, an initial invoice is due, which includes a one-time initial fee of CHF 390 and the first two monthly payments. The initial fee covers the vehicle registration and licence plates.

After paying the initial invoice, you’ll receive a monthly bill that you can pay via bank transfer or credit card. Since the first two monthly payments are already included in the initial invoice, you won’t need to pay for the last month of your subscription. For example, if your subscription ends in December, you’ll only pay until November, as December’s bill has already been covered.

Can I adjust the duration during the subscription?

Extending the subscription term is generally always possible, unless you initially choose the longest term. Once the minimum term is reached, the subscription automatically renews monthly.

→ More information about subscription terms

Can I adjust the mileage during the subscription?

Yes, absolutely. The mileage package can be adjusted directly in the app. Please note that changes cannot be applied retroactively to already billed months. Due to our billing process, a change in the mileage package takes effect two months later.


More information about mileage

Can my friends and family drive the car?

Of course! It’s your car, and you decide who can drive it. Just make sure that only individuals with a valid Swiss driver’s licence operate the vehicle.

Can I drive the Carvolution car abroad?

Yes, absolutely! Insurance coverage applies in Europe and countries bordering the Mediterranean, excluding Georgia, Armenia, Azerbaijan, and Kazakhstan.

However, the car should primarily be used in Switzerland. Abroad, the car can only be driven by you or people residing in Switzerland or Liechtenstein.

If a trip abroad requires additional costs or equipment (e.g., safety vests, specific regulations for tires, etc.), you are responsible for these.

What happens if I move?

If you move within your current canton, simply notify us of your new address. If you move to a different canton, the car must be re-registered. You’ll need to send us the original vehicle registration certificate. We’ll send the new licence plates to your address, and you can return the old plates by mail.

Can I keep my own licence plates?

Yes, this is possible in some cantons, but not in others. Costs also vary by canton.

Licence plate retention possible: AI, BE, BL, FR, GL, GR, SH, SO, TG, TI, VS, ZH, ZG

Licence plate retention for plates above 10,000: AG, AR, SG

NO licence plate retention possible: BS, GE, JU, LU, NE, NW, OW, SZ, UR, VD


→ More details about licence plate retention can be found here.

Service, Tyres, Insurance, and App

How does tyre changing work?

At the start of your car subscription, you select a tyre partner at a convenient location. You can find a location near you here. In the app, you’ll find the contact details to coordinate a tyre change appointment in spring or autumn. We’ll handle the coordination of tire storage and the ordering of new tyres if needed.

What happens if I need new tires?

If your tyres are worn out, they will be replaced automatically during a tyre change. Our tyre partner ensures that the tyres are always suitable for at least one more season.

Where can I take the car for service?

You can take your car to any authorized brand garage for service. Simply show the service card in the app, and the billing will be handled directly through us.

Are there additional costs for tyres or service?

No, regular services, tire changes, tyre storage, and new tyres are all included in the subscription price. If you want additional checks, such as holiday or winter checks, you’ll need to cover those costs yourself.

What should I do in the event of an accident or damage?

The appropriate action depends on the type of accident or damage:

  • Safety first: If anyone is injured, immediately contact emergency services.

  • Minor damage or self-caused accidents: If you’ve caused a minor bodywork issue or a self-accident and the car is still drivable, you can report the damage through the app. We’ll arrange the repair and a replacement car for you.

  • Non-drivable accidents: If the car can no longer be driven, contact Mobi24 directly via the app. They will coordinate towing and a replacement car. You must also register the accident or damage in the app afterward.

  • Accidents involving a third party: If another party is involved, make sure to fill out the accident report together and obtain the damage reference number from the third party. If there is any disagreement about the report, the police should be called immediately.

Are there additional costs for damage or accidents?

Generally, only self-caused damage results in costs. The amount depends on the deductible you selected. If the repair cost is lower than your chosen deductible, the cost will be reduced accordingly.

For damages caused by a third party, additional costs only apply if the third party is unknown, as is often the case with parking damage. If the third party is present, it’s crucial to fill out the accident report correctly with all contact details, have it signed by the third party, and obtain their damage reference number.

Due to the frequency of parking damage, we recommend adding parking damage insurance to your subscription, which covers two parking damages annually without a deductible.

What can I use the Carvolution app for?

The app is useful for managing your subscription, including adjusting the mileage package. It also shows how many kilometres you’ve used and how many remain.

The app helps with tire changes and stores your service card so you can present it directly at the garage, ensuring the bill is sent to us.

Additionally, you can participate in our referral program through the app and earn a CHF 200 discount on your next subscription bill for every successful referral.

The Carvolution app is available in the Google Play Store and App Store. You’ll receive your login details before your car is delivered.

Cancellation, Vehicle Change, and Car Return

How does a vehicle change work?

We’ll contact you a few months before your maximum contract duration ends. If you’ve already found a new car in our selection, simply get in touch with us so we can plan a seamless transition from your current car to the new one.

How do I cancel my car subscription?

In your app, you can see when your subscription started and when your minimum contract duration ends. After this period, you can cancel at the end of any contract month.

Example:
If you received your car on January 14, 2024, with a minimum duration of 12 months, the earliest cancellation date is January 13, 2025. You would need to notify us via email by December 13, 2024, at the latest.

Can I return the car before the minimum contract duration ends?

No, the minimum contract duration is binding. Exceptions include circumstances like the subscriber's death or permanent relocation outside Switzerland. Valid reasons like these allow for early termination of the contract.

How does the car return process work?

To return the car at the end of your contract, arrange a return appointment with us and bring the car to our headquarters in Bannwil.
During the return, an expert from Xpert Center will inspect the car with you for wear and tear or damage.

  • Wear and tear is considered normal usage and does not impact the car's value based on its age and mileage. These can generally be resolved through cleaning or standard car reconditioning.

  • Recommendation: Clean the car or have it cleaned before returning it. You may also choose to repair any damages in a garage before the return. You can find our return standards here.

How is wear and tear distinguished from damage?

We follow industry standards to make this distinction. Our return standards include images and detailed descriptions to help you differentiate between wear and damage.

CO₂ Compensation, Fuel Cards, and Charging Cards

How does the fuel card work?

You can apply for an AVIA fuel card with us. The card offers two options at AVIA stations:

  • Receive a discount of CHF 0.05 per liter.

  • Opt out of the discount to compensate for your fuel’s CO₂ emissions by supporting climate protection projects of equal value. For CO₂ compensation, we partner with myclimate.

What climate protection projects are supported by the CO₂ compensation?

Myclimate develops global climate protection projects that reduce greenhouse gas emissions in developing and emerging countries. Learn more about our collaboration with myclimate here.

How does the EV-Pass charging card work?

For electric cars, you’ll receive a free annual membership with EV-Pass. Every charging session through the EV-Pass network is billed at CHF 0.45 per kWh, instead of the usual CHF 0.50 per kWh. Additionally, the monthly base fee of CHF 1.50 is waived.

The membership does not renew automatically and can only be extended at your own expense.

When you choose an electric car from Carvolution, we’ll send you an access code, which you can redeem in the EV-Pass app, available in the Google Play Store or Apple Store.

Do I get a charging cable with an electric car?

This depends on the car. Detailed information about included accessories, such as charging cables, can be found on the specific car’s detail page.

Your personal consultation on our car subscription

Simply visit us in Bannwil or Zurich and get all the information you need about Switzerland's most popular car subscription.

Why a car subscription instead of leasing? What is included in the car subscription? We will be happy to answer these and many other questions in a free, non-binding consultation.

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